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Remote Support and Management

Bluegrass IT Services offers complete system monitoring and troubleshooting over the web. Now, you don’t have to wait for someone to come to your location. Actually you don't have to wait for that problem to occur. We can monitor your systems to proactively resolve issues before they become issues.

Value Remote Support

Bluegrass IT Services Value Support Package provides fast, secure, on-demand access to remote PCs, laptops and smartphones from anywhere in the world, at any time. If can get and internet connection we can resolve your issue on the spot. You'll only be charged on a per-incident basis.

Proactive Remote Support and Management

With our Proactive Package we can provide complete Remote Systems Management. We can connect to your PCs, Laptops or Servers in the background for a look “under the hood” to monitor performance, disk space usage, memory usage, virus scan logs and many, many other system services that could indicate a potential problem. Threshold altering allows us to address issues before they cause system outages and downtime in your environment. We prevent issues before they become issues.

Remote Maintenance and Support